PRIVACY POLICY

Information Collection and Use

Neotericindia.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.

Registration

In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important Neotericindia.com services such as automated order status updates via e-mail.

Order

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, CVV Security Code, etc. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

Links

This website contains links to other sites. Please be aware that Neotericindia.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Security

Neotericindia.com takes precautions to protect its customers’ information. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry – SSL.

International Orders

Neoteric DCBA Ideas ships internationally to US, UK, European, Canada, Australia, New Zealand, Japan and all major countries.

Delivery Time

Orders are usually packed within 2-4 business days. International orders are usually delivered within 10-14 business days from the order’s ship date. DHL Express International may take 4 weeks to deliver a package. However, depends on different country’s import regulation, custom can hold your package for inspection which can delay the delivery.

Shipping Rates

All Shipping Rates are automatically calculated based on weight from Database Center.

Duties & Taxes

All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. The buyer is responsible for all duties and taxes incurred. Neoteric DCBA Ideas cannot determine these fees during the checkout process. For more information, please contact your local customs office. In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes; in this case, return shipping charges will be billed to the buyer’s method of payment.

Return Policy

Important: You couldn’t have return process for our products. Please note any packages returned to shipper because of invalid addresses will only be refunded for subtotal, shipping will not be refunded.

Defective Merchandise

All defective merchandise must be reported to our customer service department within 2 days of receiving your order.  As a consumer you are required to inspect your products and contact us immediately if the products are in damaged conditions beyond repairs which we will need the following to file a claim: Picture proof displaying the damages, number of yardages affected, is the product repairable and a detailed description of damages.  Once information is provided and evidence reviewed we will be able to offer the option for a replacement or refund if qualified.  Restrictions may apply and ANY claims past 2 days will not be accepted or validated.

Shipping & Order Cancellation

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Note: Free Shipping only for within India. All International order charges may apply.

Order Cancellation

You can cancel the order before shipping by contacting us via email, live chat only. When the product is shipped you didn’t have option cancel the order.