FAQ

Frequently Asked Questions 

1. Are all Neoteric India products 100% certified organic?

Yes! All Neoteric India products are made using carefully selected natural and organic ingredients. Our products are sourced responsibly, undergo strict quality checks, and are manufactured following high industry standards to ensure purity, safety, and authenticity.

2. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS and email. You can also visit our Track Order page and enter your Order ID along with your registered mobile number or email address to view the latest shipment status.

3. What payment methods do you accept?

We support multiple secure payment options including:

• UPI (Google Pay, PhonePe, Paytm)
• Credit Cards
• Debit Cards
• Net Banking
• Cash on Delivery (COD) (where available)

All online transactions are protected with secure SSL encryption.

4. How long does delivery take?

Orders are usually processed within 24 hours. Delivery typically takes:

• Metro Cities: 2–4 Business Days
• Other Locations: 4–7 Business Days

Delivery times may vary during holidays or due to courier service availability.

5. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available for eligible PIN codes. You can check COD availability during checkout by entering your delivery PIN code.

6. What is your return and refund policy?

If you receive a damaged, defective, or incorrect product, you can request a replacement or refund within 7 days of delivery. Please contact our support team with your order details and product images for quick assistance.

7. How should I store your products?

Store products in a cool, dry place away from direct sunlight, heat, and moisture. Always reseal the package tightly after use to maintain freshness and product quality.

8. Are your products safe for daily use?

Most of our products are designed for regular daily use. However, we recommend following the usage instructions on the product label. If you are pregnant, nursing, have a medical condition, or are taking medication, consult your healthcare professional before use.

9. Can I cancel or modify my order?

Yes, orders can be cancelled or modified before they are shipped. Once dispatched, modifications or cancellations are no longer possible. Please contact customer support as soon as possible after placing your order.

10. Do you ship across India?

Yes, we deliver to most locations across India through trusted courier partners. Delivery availability depends on your PIN code.

11. How do I contact customer support?

You can reach our customer support team through:

• Email
• Phone
• WhatsApp
• Contact Us page

Our support team is available during business hours to assist with orders, products, and general inquiries.

12. Are your products vegetarian or vegan?

Many of our products are plant-based and suitable for vegetarians. Product-specific dietary information, ingredients, and certifications are clearly mentioned on each product page.

13. How do I know which product is right for me?

Each product page includes detailed descriptions, key benefits, ingredients, usage instructions, and customer reviews. If you need personalized guidance, our support team will be happy to help you choose the right product.

14. Is my personal information secure?

Yes. We take your privacy seriously. All personal information and payment transactions are protected using industry-standard SSL encryption and handled according to our Privacy Policy.

15. Do you offer discounts or promotional coupons?

Yes! We regularly offer exclusive discounts, seasonal sales, bundle deals, and promotional coupon codes. Subscribe to our newsletter or follow us on social media to stay updated on the latest offers.